Your Privacy Matters at USAExpo.us

USAExpo.us supports your right to privacy through the following privacy policies. We want you to feel confident that your personal information is always protected and kept confidential and only used to the extent necessary to process your orders and communicate with you.

The Information We Collect

At various locations on our website, you can order products, send feedback and contact us via email. The types of personal information collected at these pages may include your name, address, email address, phone number, credit card information and personal preferences. We only obtain individual information that is voluntarily supplied by visitors to USAExpo.us.

When placing an order, you may provide information about another individual such as when sending a gift. In this instance we would need to know the name, address and possibly the phone number of the recipient to assure an accurate and satisfactory delivery.

How We Use Your Information

Your information, and the order recipients information, is used to process the order, confirm delivery, provide customer support, supply services, and communicate effectively. USAExpo.us never sells, or rents your personal contact information to any outside source. We will never call you regarding promotions and we do not provide your telephone number to any outside source. We will only share information with outside parties to the extent required to process your order.

We may use your mail or email address to occasionally contact you about important changes at einc.us, such as the addition of new products, services, health information and special offers. We feel this information will be of value to our site visitors concerned about personal and environmental health issues and products. You may request to be removed from such notifications at any time by contacting us with your request.

Security

We utilize the industry standard Secure Sockets Layer (SSL) technology for transmitting and receiving confidential information during all online order processing. With SSL, the transmission of confidential data from your browser to the server is encrypted for your security. Encryption is a method of scrambling information to prevent others from intercepting it, thereby ensuring safe electronic commerce across the Internet.

When you connect to a secure web server you ask that server to authenticate itself. This authentication is quite a complex process involving public keys, private keys and a digital certificate. The certificate tells you that an independent third party has agreed that the server belongs to the company it claims to belong to. The site authentication process enables your browser to confirm our identity before your confidential information is sent. A valid certificate means that you can have confidence that you are sending information to the right place.

Satisfaction Guarantee

USAExpo.us wants you to be completely satisfied with your purchase and that is why we offer this simple "no-problem" Total Satisfaction Guarantee.

If you are not completely satisfied with your purchase for any reason, you may return the item(s) for a refund or exchange within thirty (30) days from the date you received the product.

Placing an Order

You have a variety of choices for ordering from USAExpo.us. When ordering online, you will receive an order confirmation via your email address when you submit your order. If you do not want to order online, you may order by phone, mail, or fax. We accept Visa, MasterCard, Discover, American Express, Checks and Money Orders. When paying by check, please allow ten business days for funds to clear prior to shipping your order.

Submitting your order is a two stage process. First, you place items into your shopping cart as you browse the Shopping Center. After selecting all the items for your order, you will submit your order to our Secure Order Processing Area where you will then input your confidential information and your order will be processed securely as indicated previously in Security. When you submit your final order to USAExpo.us, an order confirmation is automatically generated and sent to the email address provided in the order form. The order confirmation will provide you with the details of your order including the items ordered, quantities, and all shipping and product charges.

Phone Your Order

After you have submitted your order online and you indicated a phone order on the form, you will receive an order confirmation for phone and fax orders. Print out the order confirmation form and call our Customer Service Department at +1(626) 589-0875 between 9:00 a.m. and 5:30 p.m. Monday through Friday, Pacific Time (except major Holidays) to provide your payment information. Please have credit card and shipping information ready.

Fax Your Order

After you have submitted your order online and you indicated a fax order on the form, you will receive an order confirmation for phone and fax orders. Print out and fill in the order confirmation form with your Credit Card payment and shipping information and fax 24 hours a day to: +1(626) 287-7378.

Mail Your Order

After you have submitted your order online and you indicated a mail order on the form, you will receive an order confirmation for mail orders. Print out and fill in the order confirmation form with your payment and shipping information. You can pay by check, money order or credit card. Personal and business checks and money orders require 10 business days for funds to clear prior to shipping your order. Send the order confirmation form along with your Credit Card information, check or money order made payable to: USAExpo.us and mail it to:

USAExpo.us 107 S. Muscatel Ave. Unit D San Gabriel, CA 91776-1718 USA

International Orders

We ship in the United States, Canada, Puerto Rico, and US Virgin Islands. Shipments to Alaska, Hawaii, outside the contiguous United States, Canada, Puerto Rico and the US Virgin Islands will require additional shipping charges. You will be notified of these additional costs, for your approval, prior to processing your order. All import fees, taxes, and other charges associated with International orders are the responsibility of the customer.

Returns

Within 30 days of receiving your order, you may return any item shipped by einc.us for a full credit or refund under any of the following circumstances:

Item is in new condition with original packaging and accessories Makeup item does not meet color expectations Item was received damaged or defective Incorrect item was shipped We will also provide free return shipping if your return is the result of our error.

If original merchandise was damaged in shipping, please call us at +1(626) 589-0875 so we can notify the shipping company. Save the merchandise and packaging for inspection.

We are sorry, but we do not accept returns of opened items or items returned more than 30 days after delivery. Also, we do not accept any items purchased from our Sexual Well-Being store. Since these items are of a personal nature, NO returns or exchanges of any kind are accepted for your protection.

If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the credit or refund. Once your return has been received, a credit or refund will be issued within 21 days and an e-mail confirmation will be sent.

If you have any questions regarding your return, please send e-mail to Customer Care at sales@usaexpo.us. In your e-mail, include your order number and the reason you want to return each item.

A Customer Care specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

If you need to return the merchandise to USAExpo.us for a refund or exchange, enclose a copy of your invoice that was sent with your order along with the original packaging and the product, and send it to:

USAExpo.us
107 S. Muscatel Ave. Unit D
San Gabriel, CA 91776-1718
USA

Credits and Refunds

We will issue a credit or refund within two (2) weeks from receipt of your returned merchandise. If payment for the returned products was made by a credit card, then the credit will be applied back to the same credit card. If the product was purchased with a check or money order, then we will issue a refund check to you.

Cookies

A cookie is a piece of data stored on the user hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the Registered user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. Cookies allow the shopping cart feature of our site to "remember" what products a user intends to purchase while they continue to shop for other items. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Our cookie does not provide any information on who you are or your email address. Accepting our cookie does not give us access to your computer or your personal information. It is necessary that you accept cookies, if prompted by your web browser, to use our online order processing system.

Update Personal Information

You may update and change your previously submitted information at any time by sending us a request to make any necessary changes. We may require verification of your identity before making the requested changes.

Feedback

We welcome your comments and suggestions. We strive to bring you the products and information that will have a positive impact on the health of you and your family. If you have suggestions for products or information, have specific needs, or want a particular item, please let us know! Send us a note to:sales@usaexpo.us.